Project information

Step into the future of citizen engagement with our Public Online Grievance Management System powered by WhatsApp Chatbot.

Designed to simplify and fast-track complaint redressal, this solution brings the convenience of WhatsApp to public grievance handling, transforming how citizens and governments interact.

Our IT-driven approach to e-governance ensures that everyone can voice their concerns and get timely resolutions – all through a simple chat.

KEY FEATURES

WhatsApp Integration

Submit and track complaints directly through WhatsApp, making the system accessible anytime, anywhere.

Real-Time Updates

Instant notifications to keep citizens informed about the status of their grievances.

AI-Powered Automation

Quick, automated acknowledgments and assistance guide users through the process for faster resolution..

24/7 Availability

Always available for citizens to register their grievances at their convenience.

Data-Driven Insights

Analytics on complaint trends provide valuable insights for better governance and resource allocation.

Advantages


  • Citizen-Centric: Offers a user-friendly, accessible interface that encourages greater civic participation and satisfaction.

  • Faster Resolutions: With real-time tracking and automated processes, complaints are handled swiftly, reducing turnaround times.

  • Transparency & Accountability: Every step of the process is documented and visible to both citizens and authorities, ensuring transparency and building public trust.

  • Cost-Efficient: Reduces the need for physical service centers and minimizes administrative overhead, allowing for more efficient resource allocation.

  • Enhanced Governance: Data analytics and trends help governments make informed decisions, improving overall public service delivery.