Project information

Introducing our Public Online Grievance Management System, a powerful and intuitive solution designed to revolutionize citizen engagement and streamline e-governance.

Powered by a user-friendly WhatsApp Chatbot, this system offers an effortless way for citizens to lodge grievances, get real-time updates, and track resolutions – all from their smartphones.

KEY FEATURES

WhatsApp Integration

Citizens can submit grievances via WhatsApp, the most popular messaging app, ensuring accessibility for all.

Real-Time Updates

Automatic notifications keep users informed about the status of their complaints from submission to resolution.

AI-Powered Automation

Automated responses ensure quick acknowledgment and guide users through the process.

24/7 Availability

Always on, always responsive – the system works around the clock, offering support even outside of business hours.

Data Analytics

Advanced analytics tools offer insights into complaint trends, helping authorities make data-driven decisions.

Advantages


  • Citizen-Centric: Offers a user-friendly, accessible interface that encourages greater civic participation and satisfaction.

  • Faster Resolutions: With real-time tracking and automated processes, complaints are handled swiftly, reducing turnaround times.

  • Transparency & Accountability: Every step of the process is documented and visible to both citizens and authorities, ensuring transparency and building public trust.

  • Cost-Efficient: Reduces the need for physical service centers and minimizes administrative overhead, allowing for more efficient resource allocation.

  • Enhanced Governance: Data analytics and trends help governments make informed decisions, improving overall public service delivery.